Application Support Analyst

Who we are

Australian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages over 36,000km of distribution networks, more than 4,300km of transmission pipelines and 60 petajoules of storage capacity. We employ over 500 team members and manage a contractor workforce of approximately 1600, who provide both specialist and operating and maintenance services on AGIG’s gas distribution networks.

Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future.  Our Net Zero goal and emissions reduction targets outline our ongoing commitment to a sustainable energy future. We know that to deliver our net zero goal in a timely, affordable and reliable way for all customers, a diverse range of energy supply is needed. We will continue to work with customers and stakeholders to deliver and develop the energy infrastructure solutions essential to lowering emissions – including through natural gas, renewable gas and carbon capture and sequestration solutions.

About the Opportunity

We are looking for an Application Support Analyst to join our team and play a key role in supporting and enhancing our Gas Billing and related systems. In this role, you’ll ensure these critical applications remain reliable, secure, and efficient, while also helping to improve and evolve them to meet business needs.

You will collaborate closely with a range of stakeholders — including internal teams, external vendors, and business users — to understand needs, identify improvements, resolve issues, and implement solutions that make a real impact.

Key Responsibilities

• Maintain and enhance the Gas Billing and related systems, ensuring ongoing availability, performance, and accuracy.
• Work closely with a variety of stakeholders to understand and document business requirements, provide advice, and deliver system improvements.
• Act as a key liaison between our IT teams, external vendors, and the Billing and Gas Accounting teams to resolve technical issues.
• Monitor system health, analyse performance, and report on application, security, infrastructure, and interface issues.
• Assist with data verification, configuration analysis, and system testing to ensure integrity and compliance.
• Contribute to the development and application of lifecycle management frameworks that align with our policies and IT strategy.
• Partner with internal teams and vendors to ensure quality, cost-effective services, and advocate for continuous improvement.

About You

• Tertiary qualifications in an IT-related discipline, or equivalent work experience.
• At least 5 years of experience in application support, maintenance, analysis, and design improvements (experience in the utilities sector is an advantage, but not essential).
• Strong skills in Excel and SQL.
• Familiarity with application lifecycle frameworks and IT operations tools.
• Understanding of software lifecycle concepts, system integration, and ITIL best practices.
• Strong problem-solving and analytical skills, with a focus on continuous improvement.
• A collaborative and consultative approach to working with stakeholders.
• Experience managing deliverables and understanding dependencies, risks, and service delivery governance.
• Excellent communication skills — both written and verbal — with the ability to translate technical concepts into business-friendly language.

What we Offer

• We are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in 2023-2024. Join us to be part of a team that values and celebrates differences, ensuring that everyone’s voice is heard and respected.
• AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.
• Dive into a culture that supports the community through the Community Partnerships Program: with 2 paid volunteer leave days across the year, join a team that has dedicated over 1,900 volunteer hours, and collectively raised more than $100,000 through donations, fundraising and our dollar matching program.
• Bonus incentive program
• A range of flexible working arrangements and leave options, including three additional leave days and the option to purchase two weeks of additional leave each year
• 20 weeks paid parental leave for primary carer 
• Professional Development opportunities to support your career growth
• Wellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual health checks
• Join in on social activities through our AGIG Social Club,
• Range of rewards and recognition activities across the company
• Salary Continuance Insurance

AGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG’s values of Trust, Accountable, Care and One Team.

Interested in this opportunity but are unsure of meeting all the requirements? If this role excites you, we strongly encourage you to apply - your unique skills and experience could be exactly what we need!

We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.

As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.

Applications Close: 4.00pm, 6th November 2025