HCM Systems Lead
Who We Are
Australian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages distribution networks, transmission pipelines and storage capacity. AGIG recently grew to over 1300 employees. We also manage a large contractor workforce, who provide both specialist and operating and maintenance services on AGIG’s gas distribution networks.
Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future. Our Net Zero goal and emissions reduction targets outline our ongoing commitment to a sustainable energy future. We know that to deliver our net zero goal in a timely, affordable and reliable way for all customers, a diverse range of energy supply is needed. We will continue to work with customers and stakeholders to deliver and develop the energy infrastructure solutions essential to lowering emissions – including through natural gas, renewable gas and carbon capture and sequestration solutions.
About the Opportunity
At Australian Gas Infrastructure Group (AGIG), our people systems play an important role in supporting a positive employee experience and enabling our leaders and teams to work effectively.
The HCM Systems Lead, reporting to the Head of Employee Experience, is responsible for leading the support, maintenance and continuous improvement of AGIG’s Human Capital Management (HCM) system, SuccessFactors. Acting as a key link between the People and Culture team, business leaders and technology teams, this role helps ensure the system operates effectively while identifying opportunities to enhance functionality and improve how our people interact with the platform.
You will help ensure our HCM system supports both day-to-day operations and key people lifecycle activities, while also contributing to system enhancements, upgrades and future module implementations.
This role is also flexible in its location and can be based in Adelaide, Brisbane, Melbourne or Perth.
Key Responsibilities
- Act as the primary point of contact for HCM systems-related queries, troubleshooting issues and coordinating resolution with People and Culture, OneERP and AMS teams when required.
- Support leaders and People and Culture team members in the effective use of the HCM system by providing guidance, training and resources.
- Ensure the HCM system effectively supports people lifecycle programs and cyclical activities, including reporting, compliance and other key processes.
- Maintain system documentation and user guides, and support reporting and analysis to enable best practice and informed decision-making.
- Conduct ongoing review and optimisation of the HCM system, including policies, procedures and system functionality.
- Stay informed about system updates and new features, identifying opportunities to enhance system capability and employee experience.
- Lead or support HCM system improvement initiatives and projects to drive efficiency and system effectiveness.
- Work collaboratively with People and Culture, OneERP and AMS teams to prioritise and deliver system requirements.
- Support subject matter experts and participate in the implementation of new business requirements within the HCM system.
- Lead or support implementation of new modules, system upgrades or enhancements as required.
- Maintain awareness of AGIG’s environmental and social targets, supporting the alignment of people systems with sustainability-related goals and reporting needs.
About You
- Qualifications in Human Resources, Information Systems, Technology or a related field, or equivalent experience.
- Experience supporting or leading HCM system maintenance, configuration or enhancement, ideally with SuccessFactors.
- Experience working within or alongside People and Culture / HR teams, with an understanding of HR policies and processes.
- Experience collaborating with technology teams, service providers or vendors to maintain and improve people systems.
- Experience managing cyclical HR processes through systems, including upgrades, corrections and enhancements.
- Knowledge of HCM systems and their role in supporting the employee lifecycle, ideally with SuccessFactors.
- Understanding of People and Culture policies and processes and how systems support the employee experience.
- Strong analytical and problem-solving skills with the ability to identify opportunities for improvement.
- Strong stakeholder engagement skills and the ability to work collaboratively across teams.
What We Offer
- We are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in 2025-2026. Join us to be part of a team that values and celebrates differences, ensuring that everyone’s voice is heard and respected.
- AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.
- Dive into a culture that supports the community through the Community Partnerships Program: with 2 paid volunteer leave days across the year, join a team that has dedicated over 1,900 volunteer hours, and collectively raised more than $100,000 through donations, fundraising and our dollar matching program.
- Bonus incentive program.
- A range of flexible working arrangements and leave options, including three additional leave days and to option to purchase two weeks of additional leave each year.
- 20 weeks paid parental leave for primary carer.
- Professional Development opportunities to support your career growth.
- Wellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual health checks.
- Join in on social activities through our AGIG Social Club.
- Range of rewards and recognition activities across the company.
- Salary Continuance Insurance.
AGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG’s values of Trust, Accountable, Care and One Team.
Interested in this opportunity but are unsure of meeting all the requirements? If this role excites you, we strongly encourage you to apply - your unique skills and experience could be exactly what we need!
We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.
As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.
Applications Close: 4.00pm, 30th March 2026