Configuration Management Database Advisor
Who We Are
Australian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages distribution networks, transmission pipelines and storage capacity. AGIG recently grew to over 1300 employees. We also manage a large contractor workforce, who provide both specialist and operating and maintenance services on AGIG’s gas distribution networks.
Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future. Our Net Zero goal and emissions reduction targets outline our ongoing commitment to a sustainable energy future. We know that to deliver our net zero goal in a timely, affordable and reliable way for all customers, a diverse range of energy supply is needed. We will continue to work with customers and stakeholders to deliver and develop the energy infrastructure solutions essential to lowering emissions – including through natural gas, renewable gas and carbon capture and sequestration solutions.
About the Opportunity
AGIG is seeking a Configuration Management Database (CMDB) Advisor to join our IT team and lead the enhancement of our Configuration Management Database. Reporting to the Service Management Lead, you will ensure technology assets and configuration items are accurately recorded, governed and maintained.
In this role, you will oversee the full Configuration Management lifecycle, ensuring trusted, accessible data that supports reliable, safe and customer‑centric services. You will also strengthen AGIG’s risk management, auditability, data quality and ITSM maturity while continually improving processes, tools and stakeholder experience.
Key Responsibilities
- Lead and govern ITIL‑aligned Configuration Management processes to ensure accurate and consistent CMDB data.
- Establish and maintain standards, controls and procedures to uphold CMDB integrity, auditability and compliance.
- Monitor and report on CMDB performance, data quality and risks, providing insights to support decision‑making.
- Ensure reliable configuration data is available to enable effective incident, problem, change and transition processes.
- Provide stakeholders and service partners with CMDB reporting and insights that enhance operational and customer outcomes.
- Balance strong data governance with customer‑centric, agile and responsive configuration processes.
- Collaborate with stakeholders to understand configuration requirements and deliver improvements that add service value.
- Drive continuous improvement across CMDB processes, tools and reporting to support ITSM maturity.
About You
- Demonstrated experience managing CMDB or IT Asset and Configuration Management processes within complex, mission‑critical technology environments.
- Tertiary qualifications in a business or technology discipline, or equivalent relevant experience.
- Strong capability in analysing, validating and reporting configuration data, with a proven ability to support executive decision‑making and drive service improvement.
- Demonstrated experience leading data governance and quality assurance activities aligned to ITIL best practices, ensuring accuracy, compliance and operational stability.
- Experience providing guidance, leadership and quality assurance across CMDB governance forums, including effective engagement with vendors and service providers.
- ITIL V4 Foundation (or higher) Service Management certification.
What We Offer
- We are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in 2025-2026. Join us to be part of a team that values and celebrates differences, ensuring that everyone’s voice is heard and respected.
- AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.
- Dive into a culture that supports the community through the Community Partnerships Program: with 2 paid volunteer leave days across the year, join a team that has dedicated over 1,900 volunteer hours, and collectively raised more than $100,000 through donations, fundraising and our dollar matching program.
- Bonus incentive program.
- A range of flexible working arrangements and leave options, including three additional leave days and to option to purchase two weeks of additional leave each year.
- 20 weeks paid parental leave for primary carer.
- Professional Development opportunities to support your career growth.
- Wellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual health checks.
- Join in on social activities through our AGIG Social Club.
- Range of rewards and recognition activities across the company.
- Salary Continuance Insurance.
AGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG’s values of Trust, Accountable, Care and One Team.
Interested in this opportunity but are unsure of meeting all the requirements? If this role excites you, we strongly encourage you to apply - your unique skills and experience could be exactly what we need!
We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.
As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.
Applications Close: 4.00pm, 1st April 2026