Change Advisor
Who We Are
Australian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages distribution networks, transmission pipelines and storage capacity. AGIG recently grew to over 1300 employees. We also manage a large contractor workforce, who provide both specialist and operating and maintenance services on AGIG’s gas distribution networks.
Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future. Our Net Zero goal and emissions reduction targets outline our ongoing commitment to a sustainable energy future. We know that to deliver our net zero goal in a timely, affordable and reliable way for all customers, a diverse range of energy supply is needed. We will continue to work with customers and stakeholders to deliver and develop the energy infrastructure solutions essential to lowering emissions – including through natural gas, renewable gas and carbon capture and sequestration solutions.
About the Opportunity
AGIG IT team are seeking a Change Advisor, reporting directly to the Change Manager. You will support the delivery of the IT Change Management processes ensuring technology changes are well‑coordinated, compliant and minimise disruption to business operations.
In this role, you’ll work closely with Change Managers and service providers to maintain accurate records, prepare documentation, coordinate schedules and support governance activities. You will help ensure changes are logged, assessed and communicated effectively while contributing to service stability, risk management and continuous improvement.
Key Responsibilities
- Coordinate and support IT changes to minimise business and customer impact.
- Assist with preparing and communicating change schedules, risks and impacts.
- Ensure changes are logged and managed in line with ITIL‑aligned procedures.
- Provide responsive customer service and escalate issues or risks as needed.
- Administer day‑to‑day Change Management activities, including scheduling, documentation and updates.
- Support Change Advisory Board (CAB) preparations and governance reporting.
- Maintain accurate records and track change progress and outcomes.
- Identify and suggest opportunities for process and service improvement.
About You
- Tertiary qualifications in a business or technology discipline, or equivalent experience.
- Proven experience supporting IT Change processes, including logging, scheduling, documentation and coordination.
- Strong skills in preparing and maintaining accurate change records and reports to support decision‑making.
- Experience with ITIL‑aligned Change Management and compliance with established procedures.
- Exposure to change governance forums (e.g., CAB), including preparing materials and action follow‑up.
- Ability to work collaboratively with colleagues, vendors and stakeholders to deliver effective change outcomes.
- ITIL V4 Foundation (or higher) Service Management certification.
What We Offer
- We are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in 2025-2026. Join us to be part of a team that values and celebrates differences, ensuring that everyone’s voice is heard and respected.
- AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.
- Dive into a culture that supports the community through the Community Partnerships Program: with 2 paid volunteer leave days across the year, join a team that has dedicated over 1,900 volunteer hours, and collectively raised more than $100,000 through donations, fundraising and our dollar matching program.
- Bonus incentive program.
- A range of flexible working arrangements and leave options, including three additional leave days and to option to purchase two weeks of additional leave each year.
- 20 weeks paid parental leave for primary carer.
- Professional Development opportunities to support your career growth.
- Wellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual health checks.
- Join in on social activities through our AGIG Social Club.
- Range of rewards and recognition activities across the company.
- Salary Continuance Insurance.
AGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG’s values of Trust, Accountable, Care and One Team.
Interested in this opportunity but are unsure of meeting all the requirements? If this role excites you, we strongly encourage you to apply - your unique skills and experience could be exactly what we need!
We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.
As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.
Applications Close: 4.00pm, 1st April 2026